Privacy policy

Request for verification of records

Processing of personal data 

We process personal data lawfully, reasonably and transparently. You may familiarize yourself with the processing of personal data at www.caruna.fi/asiakasrekisteri.

Access to own data

You have the right to verify the potential processing of your personal data by Caruna. The request for verification requires the identification of the person, which is why the request for verification should as a rule be made through an electronic form or in person at Caruna's offices in Espoo.

Submit a request for verification using an electronic form

You can submit a request for verification through the accompanying electronic form. Your identity will be verified using your bank ID. Continue by selecting your own online banking service. After the identification, you can fill in and send your request for verification.

If a request for verification is submitted electronically, we will send the data in electronic form. Upon request, we may also send the data by mail. 

Submit a request for verification in person

You can also submit a request for verification in person at Caruna's offices at Upseerinkatu 2, Espoo. Please bring your passport or ID card with a photo: we will verify your identity using a valid, official identification document.

If a request for verification is made in person, we will as a rule send the data in electronic form. Upon request, we may also send the data by mail.

Other ways of requesting for verification

If neither of the above options is suitable for you, you can print out the form from a link on Caruna's website and fill it by hand. Send the filled in form to:

Caruna Oy 
Request for verification of personal data
PL 1 
FI-00068 CARUNA

Alternatively, you can send the form by email to tietosuoja(a)caruna.fi. Please note that it is advisable to encrypt emails containing confidential information.

Requests for verification that are sent by mail or e-mail must include a copy of a valid passport or ID card with a photo. We will send you a reply to the contact address in our register/in the Population Register System.

Processing of request for verification

We will process your request within one month.

If a data subject requests multiple copies of the processed personal data, Caruna reserves the right to charge the data subject an hourly fee for the office work in accordance with the price list in force at a given time.

Did you know that you can manage your electricity matters in Caruna's My Pages service? In the service, you will find e.g. your electricity distribution bills, contracts and consumption data. Log in or register as user at www.caruna.fi/omatsivut.