Processing of personal data
We process personal data lawfully, fairly and transparently. You can read more about the processing of the personal data of customers at www.caruna.fi/customerregister.
Access to your own personal data
You can view and update your customer and contract data in our digital service Caruna+. In the service, you will find e.g. your electricity distribution bills, contracts, and consumption data. Log in or register as user using the button at the top corner of our website.
You also have the right to make a request of access to your own personal data and receive a copy of your data that is processed at Caruna. To protect personal data, the access request requires the identification of the requestor. For this reason the request should be, as a rule, made through the electronic form or in person at Caruna's offices in Espoo.
Please note that the access request cannot be used for managing your customer service issues.
If you have matters related to your contracts or invoicing, please contact Caruna customer service or use our digital service Caruna+.
Submit a request using the electronic form
You can submit a request for access to your own data with the adjacent electronic form.
- When you click the button Electronic access request, your identity will be verified using your online banking ID. Continue by selecting your own online banking service.
- After the identification, if the form page did not open automatically, click the button again and you can fill in the form and send your access request.
If the request is submitted electronically, we will send the data in electronic form. Upon request, we may also send the data by mail.
Submit a request in person
You can also submit the request for access to your own data in person at Caruna's offices at Upseerinkatu 2, Espoo. Please bring your passport or ID card with a photo; we will verify your identity using a valid, official identification document.
If the request is made in person, we will as a rule send the data in electronic form. Upon request, we may also send the data by mail.
Other ways of making a request
If neither of the above options to request access to your own data is suitable for you, you can print out the form from a link on this webpage and fill it by hand. Send the filled in form to:
Alternatively, you can send the form by email to tietosuoja(a)caruna.fi. Please note that it is advisable to encrypt emails containing confidential information.
Requests for access that are sent by mail or e-mail must include a copy of a valid passport or ID card with a photo. We will send you a reply to the contact address in our register/in the Population Register System.
Under data protection legislation, the data subject is entitled to object to the processing of personal data, request the rectification or removal of personal data, request the limitation of the processing of personal data and have his or her personal data transferred from one system to another in the circumstances provided for in data protection legislation. Requests relating to these rights must be made by contacting the person at Caruna responsible for register matters in the register in question.
We will process your request within one month.
If the data subject requests multiple copies of the processed personal data, Caruna reserves the right to charge the data subject an hourly fee for the office work in accordance with the price list in force at a given time.
We store data related to requests for two years, after which the data will be deleted within the following calendar year.
Recording phone calls
The phone calls received and made by different functions at Caruna, for example, customer service, fault service, invoicing and control center, are recorded. We record phone calls for verifying events and developing services.