Easy management at any time in Caruna+
With the Caruna+ service, you can manage your electricity at your own convenience. You can pay your invoices or move the payment date forward, monitor your electricity consumption or update your customer information. Caruna+ is available to you 24/7 online and as a mobile application.
Take care of matters quickly via the chat service
The chat serves on weekdays from 9 am to 3 pm. During other times, our customer service robot Caper is there to help you.
If there's a power cut
If the power is out and you can't see the fault in the power cut map, give us a call at 0800 195 011. We take in fault notifications around the clock. If you have more info on the location of the fault, download the Caruna+ mobile app, and we'll get the location details right away.
Sähkövahti - subscribe to power cut notifications
You can get notifications on power cuts to your mobile phone or email.
You can also get advice by phone
Private customers are served on +358 200 23222 (lnc/mpc) on weekdays from 9 am to 4 pm. When you call from abroad, us the number +358 20 520 5994 (international call charges).
Corporate customers can call us on +358 200 23424 (lnc/mpc) weekdays from 9 am to 3 pm.
Frequently asked questions
How can I inform you of my changed contact details?
If your contact details change, please update your contact details through our online service channel, Caruna+, as soon as possible. You can also contact our customer service via chat.
I changed my electricity supplier, why do I get an invoice from Caruna?
You have changed your electrical energy supplier, not the distribution company. Electricity is always distributed and invoiced by a local electricity distribution company such as Caruna. Electricity distribution is tightly monitored and controlled monopoly activity and cannot therefore be tendered. Instead, electrical energy can be tendered and prices can be compared, for example, in a service maintained by the Energy Authority.