Easy management at any time in Caruna+
With the Caruna+ service, you can manage your electricity at your own convenience. You can pay your invoices or move the payment date forward, monitor your electricity consumption or update your customer information. Caruna+ is available to you 24/7 online and as a mobile application.
Take care of matters quickly via the chat service
The chat serves on weekdays from 8 am to 4 pm. During other times, our customer service robot Caper is there to help you.
Customer service telephone numbers
Private customers are served on +358 200 23222 (lnc/mpc) on weekdays from 8 am to 6 pm. When you call from abroad, us the number +358 20 520 5994 (international call charges). Corporate customers can call us on +358 200 23424 (lnc/mpc) weekdays from 8 am to 4 pm.
Fault report phone number
If your electricity distribution is interrupted, call the fault report number +358 800 195011. It is free of charge and open around the clock. If you call from abroad or from a foreign phone number, your operator may charge separate charges.
Subscribe to power cut notifications
You can get notifications on power cuts to your mobile phone or email.
Frequently asked questions
How can I inform you of my changed contact details?
If your contact details change, please update your contact details through our online service channel, Caruna+, as soon as possible. You can also contact our customer service.
I changed my electricity supplier, why do I get an invoice from Caruna?
You have changed your electrical energy supplier, not the distribution company. Electricity is always distributed and invoiced by a local electricity distribution company such as Caruna. Electricity distribution is tightly monitored and controlled monopoly activity and cannot therefore be tendered. Instead, electrical energy can be tendered and prices can be compared, for example, in a service maintained by the Energy Authority.