Compensations for power cuts and damage
The basis for our compensation policy is the Electricity Market Act and the general terms and conditions based thereon, such as the network service or connection terms, contracts signed with our customers and industry recommendations.
We automatically pay a standard compensation for a continuous power cut of more than 12 hours in accordance with the contract terms and conditions. The interruption time is calculated from the time we become aware of the fault, either through our operating system or a customer fault report.
The standard compensations are determined as follows:
|Duration of the interruption||Compensation determined in the law||Caruna's compensation from 1 July 2018|
|Over 288 hours||200%||240%|