Compensation for damages
You can choose whether to submit a claim for damages to Caruna or to your own insurance company, depending on your insurance cover. On request, we can send you a damage report form and instructions in the mail. You must submit the claim within a reasonable time of the date you noticed the damage (2 to 3 months).
Caruna shall be liable to pay damages in the case of a network service fault, such as a zero-conductor fault, or if long-term over or under-voltage has damaged your equipment.
The property owner is responsible for providing a surge arrester for their internal network. Devices with the CE Marking must be able to withstand normal, instantaneous voltage spikes occurring during power cuts. Devices are tested for this before they are brought to the market.
Disputes over compensation
If a dispute over compensation cannot be resolved through negotiations between the parties, as a consumer, you can bring the matter to the Consumer Disputes Board. However, before bringing a matter to the Consumer Disputes Board, you must contact the Consumer Advice Service.