You can claim damages for damaged devices or spoiled food. For damages to be compensated, a defect must have occurred in electricity distribution regarding either the quality or method of supply. There is a defect in the method of supply or quality of electricity if the quality of electricity does not fulfil the standards complied with in Finland, or if electricity distribution has been interrupted continuously or repeatedly and the interruption cannot be considered insignificant, given the reason and circumstance of the interruption. The most typical defect situations are a neutral fault and a long over- or undervoltage situation.
The basis for our compensation policy is the Electricity Market Act and the general terms and conditions based thereon, such as the Terms of Network Service, Electricity Supply or Connection, contracts signed with our customers and industry recommendations.
Electricity users must be prepared for interruptions in electricity distribution
CE-marked devices must withstand normal voltage variation
Responsibilities of electricity users and real estate owners
Compensation for damages for damaged devices or spoiled food
Claim compensation for damages
Fill in the compensation claim form carefully.
- Itemise the damages on the form and provide proof of them by attaching copies of receipts, expert repair estimates or opinions and clear photographs of the damages.
- Claims processing will automatically proceed when the requested proof is attached to the claim for compensation. Otherwise, the processing will not be completed.
- If any food has been spoiled, please include clear and comprehensive photos in addition to the specification.
- Keep the damaged devices until you receive a decision on your claim from us.
Disputes concerning compensation
If a dispute concerning compensation cannot be resolved through negotiation, you may, as a consumer, bring the matter to the Consumer Disputes Board for resolution.