Compensation for power cuts
Our compensation policy is drawn up in accordance with the Electricity Market Act and the general terms and conditions based on that, such as the network service, electricity supply and connection terms, contracts signed with our customers and industry recommendations.
We automatically pay a standard compensation for a continuous power cut of more than 12 hours in accordance with the contract terms and conditions. The interruption time is calculated from the time we become aware of the fault, either through our distribution management system or a customer fault report.
The standard compensations are determined as follows:
|Duration of the interruption||Compensation determined in the law||Caruna's compensation from 1 July 2018|
|Over 288 hours||200%||240%|