Caruna is responsible for invoicing of electricity distribution. The electricity provider you have chosen will send you their own invoice for energy. The consumption of electricity is metered automatically, and invoices are based on your consumption.
Monthly bill totals may vary greatly, especially for customers living in detached houses and other major users of electricity. The amounts will generally be greater during the winter months, as opposed to the summer months, thanks to the increased usage of heating systems. However, you can reduce your electricity bill totals by paying attention to how you use electricity.
You can follow your electricity consumption and find your invoices by using our Caruna+ service.
An electricity bill consists of three parts
- Electricity distribution fees allow network operators, such as Caruna, to distribute electricity to consumers, build networks, carry out maintenance work and metering of electricity, provide customer services, and run a 24/7 fault service. Would you like to know more about our pricing?
- Electrical energy (sales). You can buy your electrical energy from any electricity provider, and even shop around to find the provider that best suits your needs.
- The electricity tax is comprised of the tax on electricity and value-added tax. VAT is paid both on the use of electrical energy and distribution of electricity. Local distributors always include the electricity tax in their electricity distribution prices.
Due date and number of bills
Your billing schedule should be based on the amount of electricity you consume. For example, if you don’t use much electricity and your bills are usually quite low, we recommend that you opt for either four or six bills per year. If your electricity consumption is higher (e.g. houses heated by electricity), however, it may be better to opt for monthly billing. If there is a change in circumstances or your usage increases, you can change the number of bills you receive at any time in Caruna+.
Payment is due minimum 14 days from the date on the bill.
Paying your invoice
Private customers can pay Caruna's invoices in the My Pages service via their online bank or other payment methods, for example, via card payment. For unpaid invoices, you can find the available payment options in the invoices section in the Caruna+ start page.
Need more time to pay?
If you are unable to pay your bill by the due date, you can ask for extension in Caruna+ or by contacting our customer service department before your payment is due.
We can grant you an extension of up to 30 days from the original due date without charge. The interest rate for late payments is 7%. We may also be able to split the sum into smaller instalments and set up a payment agreement, for a charge of EUR 5.00.
An e-invoice is a bill in electronic form, sent to your online banking service. E-invoices are easy and quick to pay, as you don't need to enter the reference number, account number, or the sum manually. You can check the itemised bill via your online banking service and confirm the payment. Different banks may have different processes and terms and conditions, so please read these carefully before setting up an e-invoice online.
How to set up an e-invoice agreement:
- Go to your online banking service and choose Caruna Oy from the invoice sender list
- Please use your agreement number as identification for our invoicing. The agreement number is found on your invoice, but you can also contact our customer service department for the details
With the free OmaPosti service, you can find all postal services from Posti in one place. You can, for example, receive and archive invoices and pay them via the service no matter which online banking service you are using. You can use the OmaPosti service both in a web browser at www.oma.posti.fi and with a mobile application.
You can also choose to receive your electricity distribution bills by email. If you want to choose this option, contact our customer service department and we will set this up for you.
For business accounts, we recommend selecting e-invoice as your invoicing option. We update the online invoicing information for our business customers from the TIEKE e-invoice address service. To ensure a smooth transition to online invoicing, please ensure that the e-invoice address for your company in the TIEKE service is up-to-date.
If your company does not yet receive e-invoices, you can find more information about online invoicing from the TIEKE website, for example.
If you don't use online banking, you can set up a direct payment agreement with your bank. If you select this payment method, we will send you a bill by mail in advance and the bank will then automatically make the payment from your account on the due date. Banks have their own direct payment practices, so you will need to talk to your bank if you are considering this option.
Invoice by mail
If none of the options described above are suitable for you, you can opt to receive your bills by mail.
Reminders and collection of payments
Our partner Intrum Oy handles the entire process from reminders to payment collection. If your payment is overdue and unpaid, you will first receive a reminder to pay. If no response is received at this stage, the account will be passed on to the collections department.
If you have any questions about reminders, collections or notices of interruption of network service, Intrum will be happy to help you.
Intrum's customer service:
Tel. 09 229 118 92, weekdays at 7.30 AM to 8 PM and Saturdays at 9 AM to 4 PM.
E-mail address: email@example.com
The Oma Intrum online service is available 24/7. Log on at intrum.fi. Login details for the service can be found in the reminder or collection letter from Intrum.