An e-invoice is a bill in electronic form, sent to your online banking service. E-invoices are easy and quick to pay, as you don't need to enter the reference number, account number, or the sum manually. You can check the itemised bill via your online banking service and confirm the payment. Different banks may have different processes and terms and conditions, so please read these carefully before setting up an e-invoice online.
How to set up an e-invoice agreement:
- Go to your online banking service and choose Caruna Oy from the invoice sender list
- Please use your agreement number as identification for our invoicing. The agreement number is found on your invoice, but you can also contact our customer service department for the details
With the free OmaPosti service, you can find all postal services from Posti in one place. You can, for example, receive and archive invoices and pay them via the service no matter which online banking service you are using. You can use the OmaPosti service both in a web browser at www.oma.posti.fi and with a mobile application.
You can also choose to receive your electricity distribution bills by email. If you want to choose this option, contact our customer service department and we will set this up for you.
For business accounts, we recommend selecting e-invoice as your invoicing option. We update the online invoicing information for our business customers from the TIEKE e-invoice address service. To ensure a smooth transition to online invoicing, please ensure that the e-invoice address for your company in the TIEKE service is up-to-date.
If your company does not yet receive e-invoices, you can find more information about online invoicing from the TIEKE website, for example.
If you don't use online banking, you can set up a direct payment agreement with your bank. If you select this payment method, we will send you a bill by mail in advance and the bank will then automatically make the payment from your account on the due date. Banks have their own direct payment practices, so you will need to talk to your bank if you are considering this option.
Invoice by mail
If none of the options described above are suitable for you, you can opt to receive your bills by mail.