Caruna's customer ombudsman
Are you dissatisfied with our service?
We want to ensure that things run smoothly even if there has been a misunderstanding or mistake in our service.
If you want to give feedback about Caruna's products or are dissatisfied with the service you have received, please contact our customer service first. That way, any misunderstandings can be corrected right away.
If the issue is not solved through discussion with our customer service representative, you can take the matter to Caruna's customer ombudsman for further investigation. You are advised to take the matter to the customer ombudsman within six (6) months of the error or misunderstanding.
The customer ombudsman handles complaints, appeals or disagreements related to Caruna's network services or products, such as disagreements in billing, connecting to the electricity network, renovation work or improvement initiatives. The service is free of charge.
The customer ombudsman cannot take a stand in:
- matters related to electricity retail
- compensation decisions by the customer's insurance company
- decisions made by the Finnish Energy Authority or courts of justice