Invoicing

Invoicing

Invoicing

As your local electricity network company, we are responsible for the distribution, metering and invoicing of your network services. The electricity provider you have chosen sells you the electricity and sends you their own invoice.

The consumption of electricity is metered automatically by remote meters and invoices are based on your consumption. Monthly bill totals may vary a great deal for users living in detached houses and other major users of electricity. The amounts are higher during the heating period in the winter months, compared to summer months. However, you can reduce your electricity bill totals by paying attention to how you use electricity.

Did you know that you can follow your electricity consumption by using our energy monitoring service? Click here to read more.

An electricity bill consists of three parts

  • Electricity distribution fees allow network operators, such as Caruna, to distribute electricity to consumers, build networks, carry out maintenance work, metering of electricity, offer customer services and run a 24/7 fault service. Would you like to know more about our pricing? Read more about our pricing.
  • Electrical energy (sales)You can buy your electrical energy from any electricity provider, and even shop around to find the provider that suits your needs best.
  • The electricity tax comprises the tax on electricity and value-added tax. VAT is paid both on the use of electrical energy and distribution of electricity. Local distributors always include the electricity tax in their electricity distribution prices.

Due date and number of bills

Payment is due 14 days from the date on the bill.

The consumption of electricity determines the number of bills. For customers who use less energy, we recommend a longer interval between bills, from four to six bills a year. Six or twelve bills a year could be a better option for those whose electricity consumption is higher (e.g. houses heated by electricity). You can change the number of bills at any time.

Bill options

E-invoice

E-invoice is a bill in electronic form, sent to your online banking service. E-invoices are easy and quick to pay as you don't need to enter the reference number, account number or the sum manually. You can check the itemised bill in your online banking service and confirm the payment. Read the instructions given by your bank and set up the payment agreement at your online banking service.

How to set up an e-invoice agreement:

  • Go to your online banking service and choose Caruna Oy from the invoice sender list.
  • Please use your agreement number as identification for our invoicing. The agreement number is found on your invoice but you can also contact our customer service for the details.

Direct payment

If you don't use online banking, you can set up a direct payment agreement with your bank. In that case, we will send you a bill by mail beforehand and the bank will then automatically make the payment from your account on the due date. Banks have their own direct payment practices, so you need to talk to your bank if you are considering this option.

E-mail bill

You can also choose to receive your electricity distribution bills by e-mail. If you want to choose this option, contact our customer service and we will make the change. You can call us on weekdays from 8am to 4pm.

Business e-invoice

We can also set up an online invoicing agreement for your company. We need the following information:

  • Business ID
  • Address
  • Online invoicing address
  • Online invoicing operator

Please find or check this information and contact our customer service so we can set up an online invoicing agreement with you.

Invoice by mail

If the options described above are not suitable for you, you can choose to receive your bills by mail.

Do you need more time to pay?

If you can't pay your bill by the due date, please contact our customer service before your bill falls due. We can grant you up to 30 days of extension from the original due date without charge. We can also split the sum into smaller instalments and set up a payment agreement, for a charge of EUR 5.00. The interest for late payments is 7 percent.

If you have any questions about bills, our customer service is happy to help.

Intrum Justitia's customer service:

  • Tel. 09 229 118 92, Monday to Friday from 7.30am to 8.00pm, Saturday from 9.00am to 4pm.
  • E-mail: ryhma118@intrum.com

Reminders and collection of payments

Our partner Intrum Oy handles the entire process from reminders to payment collection. If your payment is overdue and unpaid, you will first receive a reminder to pay. If you don't pay the reminder bill, it will be sent for collection.

If you have any questions about reminders, collections or notices of interruption of network service, Intrum will be happy to help you.

Intrum Oy's customer service:

Tel. 09 229 118 92, weekdays at 7.30am to 8pm and Saturdays at 9am to 4pm.
E-mail adress: ryhma118@intrum.com

The Oma Intrum online service is available 24/7. Log on at www.intrum.fi. You have received your login details in the reminder or collection letter from Intrum Justitia.