Deactivate or suspend your electricity connection

What’s the difference between deactivation and suspension of electricity supply?

You should deactivate your electricity connection when you are certain that the site will no longer need electricity, i.e. none of the connected buildings will require electricity in the future. Deactivation is a permanent measure, so you should ensure that electricity really will not be required at any time. For example, when a plot of land is sold, the new owner may be planning to build a new property on the site, which will need electricity at a later date. The electricity connection can be suspended temporarily, i.e. set to maintenance, when you do not need electricity right now, but are aware that this may change in the future.

When the connection status is changed to maintenance, the connected site still has access to electricity and the connection contract remains in force. Electricity connections are usually changed to maintenance when electricity will not be used for several years, for example in an empty house if the owners are not sure about its future use.

Who can request changes to a connection?

You can submit a request for a connection to be deactivated, or for its status to be changed to maintenance, if you own the property or the electricity connection, or you hold a letter of attorney given by the owner. If the connection has more than one owner, we will require written authorisation from all owners. If necessary, we will ask you to send us a letter of attorney before the connection is changed to maintenance.

An electricity connection status for a property cannot be changed to maintenance or deactivated if some of the metering points, such as a tenant, have a valid electricity contract.

For further information about deactivating a connection, please see the Finnish or Swedish sections of our website, or contact our Customer service department.