New invoicing company for electricity distribution bills – four useful tips
Caruna Oy will in the future send you your electricity distribution bill. The change affected approximately 230,000 network customers. Here you will find a list of a few things to remember after the change.
- Surprised by the bill in September? Unlike during the normal invoicing cycle, some customers have received a bill in September. This is due to the invoicing company changing at the end of August, and because Fortum Customer Service has invoiced for the use of electricity until the end of August. Rest assured that we won’t be collecting any extra fees. This bill is simply sent at a different time and may therefore have been a surprise when you received it. The invoicing cycle will return to normal soon.
- Sign a new direct payment agreement. If you use a direct payment agreement to pay your bills, please note that the current direct payment agreements about to end. This applies to all other banks apart from OP. To sign a new direct payment agreement with your bank, you can visit your local branch or call your bank’s customer service. Please keep at hand the bill you have received from Caruna Oy for the bank to draw up a new agreement. If you have already signed a new agreement, thank you, you do not need to do anything!
- Annual electricity and maintenance contract invoicing is about to change permanently. We will invoice for electricity distribution four times a year instead of once a year, in accordance with the general network service terms and conditions (VPE 2014, section 11.2) We have sent a letter to our customers about this change.
- Remember our new account number. The payee and account number have changed. Please make note of the new details when paying your electricity distribution bills! Our new account number is FI85 5000 0120 3462 09 and payee is Caruna Oy.