Legal notice and privacy policy

Legal notice and privacy policy

Legal notice

Welcome to the website of the Caruna companies (hereinafter "the Website"). We ask you to familiarize yourself with the following terms and conditions before using the Website.

Intellectual property rights

All material on the Website (including text, images, videos, logos, trademarks, software etc.) are the property of Caruna Networks Oy and/or its subsidiaries (hereinafter "Caruna") or its licensors. Caruna holds all rights to the content of the Website. 

Documents published on the Website that may be used in public communication without a permission from Caruna have been announced on the Website separately. However, the source of the information must always be mentioned in connection of the use.

In addition, the use of material published on the Website by the Website is intended for personal, non-commercial use as described in copyright law. 

The copying, sharing, transmission or editing of any other material is forbidden without prior written permission from Caruna. 

Disclaimer

The material on the Website is published as it is and Caruna is not responsible for its accuracy, completeness or trustworthiness. The material can in no way be considered an offer or contract binding Caruna. Caruna reserves the right to change the material and the terms of use, availability, or other properties of the Website at all times. Caruna does not guarantee that the Website can be used without errors or interruptions. 

These terms and conditions shall be governed by Finnish law. Caruna is not responsible for any damage caused by the use of the material or links published on the Website, with the exception of responsibilities ruled by mandatory legislation. 

Caruna aims to follow a level of information security that is as high as possible. However, the user must understand that the Internet is not completely informationally secure. Users of the Website must make reasonable efforts to ensure the information security of their own Internet connection and equipment.

Privacy protection and cookies

Caruna adheres to the law on personal data currently in force. Data saved in the personal data register is used only for purposes described in the record of processing activities. Everyone has the right to request to verify personal data in accordance with the law on personal data.

The Website may use cookies in such a way that the level of protection of privacy is not undermined. A cookie is a small text file sent to the user's browser that helps Caruna to develop the content of the Website. The use of cookies can be denied on the internet browser. However, doing so will result in irregularities in the availability of the Website.

Request for verification of records

Processing of personal data 

We process personal data lawfully, reasonably and transparently. You may familiarize yourself with the processing of personal data at www.caruna.fi/asiakasrekisteri.

Access to own data

You have the right to verify the potential processing of your personal data by Caruna.  The request for verification requires the identification of the person, which is why the request for verification should as a rule be made through an electronic form or in person at Caruna's offices in Espoo. 

Submit a request for verification using an electronic form

You can submit a request for verification through the accompanying electronic form. Your identity will be verified using your bank ID. Continue by selecting your own online banking service. After the identification, you can fill in and send your request for verification.

If a request for verification is submitted electronically we will send the data in electronic form. Upon request, we may also send the data by mail.

Submit a request for verification in person

You can also submit a request for verification in person at Caruna's offices at Upseerinkatu 2, Espoo. Please bring your passport or ID card with a photo: we will verify your identity using a valid, official identification document.

If a request for verification is made in person, we will as a rule send the data in electronic form. Upon request, we may also send the data by mail.

Other ways of requesting for verification

If neither of the above options is suitable for you, you can print out the form from a link on Caruna's website and fill it by hand. Send the filled in form to:

Caruna Oy 
Request for verification of personal data
PL 1 
FI-00068 CARUNA

Alternatively, you can send the form to tietosuoja@caruna.fi.

Requests for verification that are sent by mail or e-mail must include a copy of a currently in force passport or ID card with a photo. We will send you a reply to the contact address in our register/in the Population Register System.

Processing of request for verification

We will process your request within one month.

If a data subject requests for multiple copies of the processed personal data, Caruna reserves the right to charge the data subject an hourly fee for the office work in accordance with the price list in force at a given time.

Did you know that you can manage your electricity matters at Caruna's My Pages service? In the service you will find e.g. your electricity bills, contracts and consumption data. Log in or register as user at www.caruna.fi/omatsivut. For the time being, we provide this self service channel in Finnish and Swedish only.