Information exchange system datahub for energy companies

Datahub is a common information exchange system for energy companies (electricity sales and electricity distribution companies), which will be introduced at the end of February 2022.

The system improves the activities of the electricity user, the electricity supplier and the party responsible for electricity distribution by providing all parties with up-to-date information on both contracts and electric meter data. In the future, all exchanges of information related to customers' supplier changes and moving will be made between sales and distribution companies via datahub.

The electricity user finds information related to electricity use on datahub, such as consumption data, contract and customer data for their point of delivery.

All the above data will be transferred to the common information exchange system datahub by the end of February 2022.

Data security and protection

Data security and protection are ensured, and the information is accessible only to those with rights to it. When the information is found in one place, its traceability is also easier.

Frequently asked questions about Datahub

What is Datahub?
Datahub is a common information exchange system for energy companies, which will be introduced at the end of February 2022. The electricity user finds information related to electricity use on datahub, such as consumption data, contract and customer data for their point of delivery. All the above data will be transferred to the common information exchange system datahub by the end of February 2022. In the future, all exchanges of information related to customers' supplier changes and moving will be made between sales and distribution companies via datahub. Customers do not have access to the same Datahub system as the energy companies. Instead, there will be a separate web portal for the customers.

What should I do as a customer?
The change does not require action from customers, so you do not need to do anything. Datahub, a common system for energy companies, improves the service received by electricity users when the exchange of information between different parties is real-time.

Will the change be visible on invoices?
The point of delivery ID on the invoice changes to an 18-digit GSRN. The change does not affect the payment of invoices.

What information can I find in Datahub?
Customers can follow the consumption data for all their points of delivery in one system, the datahub customer portal, irrespective of the sales and distribution companies. For example, if your home and summer cottage are located in different areas, in the future, you'll see the consumption data for them both in the same place, the datahub customer portal.

Will Datahub change the processing of my customer data?
In the future, all exchanges of information between sales and distribution companies happen via the common information exchange system, datahub. Electricity sales and distribution companies are legally obligated to use the common system.

This change in the way information is exchanged does not impact what data is processed about customers, and data is delivered reliably and securely between different parties.

When datahub is in use, all customers will be reliably identified. The customer's electricity seller has the main responsibility for updating the common customer data (name, personal identity code, postal address, and phone number and/or e-mail address) to datahub.

Due to datahub, we have updated the descprition of the processing of personal data in our customer register data file. Read more.

Who maintains the Datahub service?
Datahub is managed by Fingrid Datahub Oy, a subsidiary of transmission system operator Fingrid.

Where can I find more information on Datahub?
More information about datahub can be found e.g. on Fingrid's website: www.fingrid.fi/sahkomarkkinat/datahub.

Watch Fingrid's introductory video on datahub (in Finnish):