Personal customers: Tel. 0200 23222 (local network rate or mobile call charge): weekdays 8am to 6pm. If you are abroad, please call +358 (0)20 520 5994 (international call rates).
Business customers: Tel. 0200 23424 (local network rate or mobile call charge) weekdays from 8am to 4pm.
Contact us via a form
You can contact our customer service via a form. As soon as you have sent the form, we will contact you withing three working days if needed.
See frequently asked questions
We have gathered together some frequently asked questions from our customer service. See them here.
Tel. 0800 1 95011 (free of charge, open 24 hours every day for urgent fault reports). Please observe that if you call us from abroad or with a non-domestic cellphone connection, then your cellphone operator might charge extra costs for the call.
Caruna+ at your service 24/7
Monitor your consumption, subscribe to power outage notifications, view our power outage map, request extension on payment and view your invoices. All this you are able to do whenever and whereever in Caruna+. Click here, get to know the service and log in.
Tel. 020 520 20 (8.35 cents per call, plus calls from landlines and mobile network 16.69 cents per min), weekdays from 8am to 4pm.
PO Box 1
Our e-mail addresses are in format: firstname.lastname@example.org.