Customer service

Send us a message

With the Caruna+ service, you can manage your electricity at your own convenience

You can monitor your electricity consumption, browse or update your customer information and pay your invoices. The free service is also available on mobile devices and as the Caruna+ application.

We are at your service at our online chat weekdays from 8 AM to 4 PM.

You can also reach us in Facebook and Twitter weekdays at 8 AM to 4 PM.

Also, you can send your question to us via a form.

Service by phone

Prirvate customers: tel. 0200 23222 (local network rate or mobile call charge) weekdays from 8 AM to 6 PM. If you are abroad, please call +358 (0)20 520 5994 (international call rates).

Business customers: tel. 0200 23424 (local network rate or mobile call charge) weekdays from 8 AM to 4 PM.

Fault reporting

Tel. 0800 1 95011 (free of charge, open 24 hours every day for urgent fault reports). Please observe that if you call us from abroad or with a non-domestic cellphone connection, then your cellphone operator might charge extra costs for the call.

See frequently asked questions

We have gathered together some frequently asked questions from our customer service. See them here.