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What responsibility means for Caruna

For Caruna, responsibility means that we are a reliable and responsible partner for our customers, contractors and owners, and our work contributes to building the Finnish society. We put safety and the environment first in everything we do.

  • Our goal is to be Finland's most responsible electricity distributor, able to generate added value to its customers, owners and society.
  • We provide a reliable electricity network for a safe and environmentally responsible distribution of electricity.
  • We conduct our work ethically and take the long-term view together with our partners.

We improve our operations and generate related reports focusing on the essential themes of corporate responsibility. We take the results of this process into account also in planning and implementing stakeholder collaboration.

Caruna Areas of corporate responsibility


Caruna’s activities are based on fairness to our customers and our other stakeholders. We offer our customers information and services to make it easy for them to connect to the electricity network and use electricity, and to enable the monitoring and economisation of electricity consumption.

We keep confidential all the information on our customers, which is created during our business activities, and we do not disclose such information to third parties. We can only disclose our customer’s personal information to the customer themselves, or to a party authorised by them.


An electricity distribution company has a natural monopoly in its own area. From society’s point of view, it is neither sensible nor cost-effective to have many companies building parallel networks.

This is why electricity network business is regulated. Regulation is necessary to keep electricity distribution prices reasonable and the electricity network business effective.

Through regulation and supervision, the authorities seek to find a balance between reasonable prices and the quality of electricity distribution, from the point of view of both customers and the distribution company.

The Electricity Market Act and various decrees and regulations issued by the authorities define the responsibilities of electricity distribution companies. The Energy Authority regulation model also specifies the methods for calculating reasonable prices.

The methods for calculating the allowed returns are determined beforehand for a regulatory period of four years. The regulation model determines the distribution network operator’s reasonable returns as a whole, but it does not take a stand on the reasonableness of individual tariffs.


Caruna’s sponsoring activities are based on our values: customer centricity, responsibility, collaboration and result orientation.

Our sponsorship support is open and transparent. We process all sponsorship applications fairly and impartially. We take a critical view of sponsorship requests from our customers or employees.

We do not support:

  • activities that endanger the environment or safety
  • activities that are directly linked to our business, or personally benefit our employees or their families
  • political parties or other political organisations, directly or indirectly, or campaigns of individual candidates
  • religious or radical movements

For the 2016-2019 sponsorship period, our main partner is the Finnish Ice Hockey Association. Through this partnership, we endeavour to promote the wellbeing of children and young people in Finland, while supporting ice hockey as a club sport across the nation. We also wish to celebrate the valuable work volunteers do for their clubs.

Caruna Easy Hockey — playing for the fun of it!

In the 2016-2019 period, our largest contribution to junior ice hockey is the Easy Hockey project in partnership of the Finnish Ice Hockey Association. Easy Hockey is aimed at 10–17-year-olds and offers young people the chance to play ice hockey, even when they don’t have the time or opportunity to train several times a week. The threshold for participating is kept low.

Easy Hockey was launched at the beginning of October in 2016. For more information, visit the Finnish Ice Hockey Association’s website.

Our operating principles

Responsible business activities

We are committed to acting responsibly as a part of the Finnish society. Reliability of electricity distribution plays an important role for our customers, trade and industry, communities and the authorities.

We work actively with our stakeholders to improve the economic, social and environmental impacts of our activities at all times:

  • Our products and services are of a high quality and easily available.
  • Our company and all our employees ensure that we comply with legislation.
  • We recognise the environmental impacts of our activities and take them into consideration in everything we do. We take into account the entire life cycle of the electricity network.
  • We collaborate with municipalities and the authorities.
  • We systematically assess the risks of our activities and minimise any damage caused to people, the environment and business activities.
  • Our objective is to guarantee everyone a safe working environment where each employee carries their own responsibility. We continuously monitor and improve safety at work.
  • We require our partners to commit themselves to our responsible practices.
  • We have set targets for the management of our company. Our entire staff is committed to our shared targets.
  • We continuously evaluate and improve our activities.
  • We communicate openly both internally and externally.

Safety and the environment

We identify and evaluate risks and hazards related to our electricity network and operations on a regular basis. We plan, build, monitor and maintain our electricity network in such a way that it causes no danger to our customers or the rest of society. We take environmental impacts into account in everything we do.

A safe working environment is not only a pledge we make, but also a requirement for ourselves and our partners. We train our partners in safety issues and actively participate in the development of safety within the industry.

We carry out regular safety inspections and analyse occupational safety at regular intervals. Our target is zero accidents, which requires the contribution of everyone working for us.

We annually give a safety award to contractors who excel in improving safety at work.

Investments and asset management

Every year, we invest about two hundred million euros in our electricity network. The purpose of this investment is to guarantee reliable electricity supply and to promote more sustainable energy production.

Our goal is to be a forerunner in our industry in Europe.

We improve our electricity networks in such a way that in the future they will enable us to create more diverse energy systems, provide our customers with the opportunity to sell on the electricity they generate, and enable electrified transport.

As a result of our investments, we can employ a significant number of people in Finland.

We improve the electricity network in all our distribution areas: we make the management of forest areas along the power line corridors more efficient, we increase cabling and network automation, and we move electric lines so that they run parallel to the road, thus strengthening weatherproofing and security of supply.


1. We believe that good leadership is the cornerstone of employee engagement and performance excellence.

Every Caruna line manager is responsible for all people issues in their team and for managing the annual people processes. Leadership responsibility covers the development and wellbeing of individuals and the team, encouragement to engage in dialogue and give feedback, follow-up on progress, and responsiveness to poor performance or misconduct. Line managers are offered a range of opportunities for learning and individual growth, and the support of our HR team.

2. We observe fair, open and competitive remuneration practices at each level of the organisation.

Salaries are based on the Finnish law and collective agreements, which we apply as transparently as possible. The salary level reflects the individual performance and competence, and the requirements of the position. High performance is rewarded accordingly through our bonus scheme. Bonuses are based on clear and measurable targets that are aligned with the company strategy. The targets are agreed mutually in performance and development discussions, which enable all Caruna employees to influence their rewarding.

3. We support Caruna employees’ career and development opportunities.

Our purpose is to promote an innovative work environment where employees develop on the job. We encourage employee responsibility and initiative taking. We also expect employees to take advantage of the learning opportunities available, including job rotation. The line manager plays an important role in employee career development.

4. Resourcing at Caruna is based on long-term planning.

This enables us to offer our employees new career and development opportunities. Positions are always opened internally, and we encourage internal applications from Caruna employees. Recruitment is conducted in a professional manner, and we treat all applicants with respect. Selection is based on thorough evaluation of individual competence and motivation. Caruna has defined the general competences and leadership principles, which together with Caruna values form the basis for all candidate evaluation.

5. We provide a safe and healthy working environment.

We respect an employee’s right to balance private and professional life. We make use of the opportunities for remote working as well as flexible working hours wherever possible. We provide occupational health and wellbeing services to all our employees and support rehabilitation. We do not allow the use of any intoxicants at work.

6. We respect the freedom of association and the right to negotiate collective agreements.

The free flow of information, good co-operation and confidential relationships between the management and the personnel form an important basis for successful management of the business. The starting point for good co-operation at all levels is to resolve any internal conflicts quickly and constructively.

7. We are an equal rights employer.

No discrimination of any kind is allowed. All types of harassment are prohibited and will be eliminated immediately. Caruna considers diversity a competitive advantage, which benefits the entire working community. A person’s background must not influence pay, development and promotion or recruitment.

8. Caruna’s HR policy guides our day-to-day operations.

We follow up the implementation of agreed practices regularly through employee engagement surveys, the annual performance and development discussions as well as other feedback channels. We regularly monitor employee indicators.

Report wrongdoing

Caruna’s operating principles include compliance with laws and ethical values in all our activities. We take seriously any indication of unlawful or unethical conduct, and urge everyone to raise their concerns with us.

Caruna’s Channel for Raising Concerns offers our employees, subcontractors and third parties an opportunity to report violations of:

  • Caruna’s Code of Conduct,
  • Code of Conduct of Caruna’s partners, or
  • valid laws and regulations.

To file a report, please fill in the form on the right. Write down all relevant details of your observations. You may also attach documents, such as photographs, to the report.

All reports will be dealt with impartially and in strict confidentiality, and any verified wrongdoing will be passed on to the company’s highest administration. You may file your report anonymously. However, we recommend that you leave us your contact details, so that Caruna’s representatives can get in touch with you during the investigation.