Caruna’s reporting channel
For normal issues related to your customership (such as contractual changes or invoicing), please contact Caruna customer service or use our digital service Caruna+.
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It is part of Caruna’s Code of Conduct that we follow laws and ethical values in all our operations. We take all reports regarding potentially unlawful or unethical behaviour seriously, and we encourage you to report such activity.
In Caruna’s reporting channel, our employees, partners and any other parties can report their observations on activity, which was perceived to be in violation of
- Caruna’s Code of Conduct,
- Caruna’s partners’ Code of Conduct or
- valid laws and regulations.
You can file a report by filling in the form below. Please write down all relevant details regarding your observation. You may also attach documents, e.g. photographs, to the form.
All reports are processed confidentially and impartially, and verified violations are passed on to the company’s highest management. You may file your report anonymously. However, if you do leave your contact details, our representatives may be in touch with you, if needed, during the investigation process and ask for more information.